leaseholdersProblem guide
My managing agent or freeholder
When your managing agent or freeholder ignores you, overcharges, or lets the building slip, it can feel like you have no say. You usually have more options than you think. The most useful first steps are simple: put things in writing, keep records, and work with your neighbours.
Common questions
What you can do now
- 1Write down the problem in a few sentences, with dates.
- 2Send a written complaint and ask for a reply by a set date.
- 3Ask for the documents you need to understand what is going on.
- 4Talk to your neighbours and agree what you want together.
- 5Consider forming a recognised tenants' association.
- 6If nothing changes, look at the tribunal or Right to Manage.
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